We reserved to pick up my mom s wheelchair at 11:0...

We reserved to pick up my mom s wheelchair at 11:00pm today. When we got to the store, it was closed. We called them and apparently they are only doing delivery. Then why were we told to pick it up at the store? We called the number and they were very rude. They said they would be at the store within 15 minutes to give us our wheelchair and it has been 40 minutes. Absolutely ridiculous.