I love the store, if you're anything like me, you ...

I love the store, if you're anything like me, you can look through the inventory for hours. My most recent experience there was not so pleasant, however. I recently bought a relatively rare game that was pretty expensive, I brought it home and to my surprise, it didnt work. I immediately took it back to the store where I was met with one of the biggest clusters I have ever seen. There must have been 5 employees within sight, but only one guy was helping any of the customers. After repeated attempts to get his coworkers to perform some customer service, he finally gave up and just started doing everything himself. When I ask one of the other employees for help, he was tremendously rude and dismissive. The one working guy ended up replacing my game, much to the chagrin of the other employees whom all acted as if I had purposefully sabotaged the game just so I could come back to the store and be graced by their presence. Had I not gone back immediately, I probably would have been out $50.

All in all, the trade in prices are the highest you'll find on the market. The selection of games and accessories is unrivaled and the prices (although a little high) are fair. Those three facts along with the fact that they replaced my broken game (although somewhat begrudgingly) gets them 4 stars. I revoked the 5th star because of how pompous all but one, singular, employee acted. Get a manager in the store who isn't afraid to fire somebody and stop hiring your friends.