David Kephart

Review of Packair Airfreight Inc - Packa...

Dealing with Hans initially sounded great, shippin...

Dealing with Hans initially sounded great, shipping our truck from Houston to Cartagena Colombia for 40% less than the next lowest quote. Unfortunately over three weeks of working back and forth to get this ship booked, we were told all was settled and I had submitted payment. 10 days of no response to emails and a call, I got Hans on the phone to be told that nothing was booked and the date he told us was no longer available. We tried to continue to work toward a solution but as our new shipping date was only two weeks away, we ended up booking through another company which took 48 hours from start to finish and are now heading toward the port. This situation ended up putting us in a bad position as my girlfriend's US visa is near its expiration and we're rushing to Texas instead of taking the extended trip down to see the sights as we had planned.

Edit in response to the owner:
I have every email archived. I've lost time and money over this issue and am being 100% accurate in my description. We settled on May 17th, I only ever requested that date. I'm happy to provide the full email thread to any potential customer.