So I have visited their office, hoping to book an ...

So I have visited their office, hoping to book an appointment regarding my career prospects and how their service could help my situation. I was told to leave my CV and was promised to get a phone call later that week. As you can tell by my review score, I didn't get one. Even after 3 unanswered e-mails. It's a shame, because a friend of mine was speaking very highly of the company and their service, but unfortunately, those expectations were not met at all.