Michelle Ball

Review of T. Litzen Sports LTD

Basketball uniform nightmare. After sizing our te...

Basketball uniform nightmare. After sizing our team, their employee decided to order from a different manufacturer. That companies sizing was much different then the samples we were sized with. The shorts came in very large. We were asked to keep them and have the boys roll their waistlines and they would could hem them up to 2 inches to where the printed numbers sit. They would need to be hemmed more then 2 inches to fit! We were offered a rubber ball to keep the grossly over sized shorts. We declined because they boys can't play in them. After several emails and pictures, the employee finally agreed to order the proper sizes, but not for our teams 2 spare uniforms. We gave the option of cancelling our order or replace all of them! This entire mess was their fault! Finally the employee agreed to re-order all of them. This whole process was exhausting. Then after placing a reorder, we are told that we need to return the original shorts to offset the new order fees. It is insulting to be pressured to keep over-sized shorts for their error! Any reputable store would have re-ordered the shorts to fit properly no questions asked, and would have offered the wrong shorts as an apology and gesture of good will. Litzen orders the wrong sized shorts, pressures us to keep them, won't reorder all of them, finally reorders all of them, and then requests the originals back. They clearly don't care about the customer. They don't care that they are asking 14 year olds to play rep in rolled up over sized shorts that we have paid full price for? Save yourself a headache and shop for uniforms somewhere else.