GloriBella Beautiful

Review of DUO RESTAURANT AND LOUNGE NYC

I decided to book this restaurant for my boyfriend...

I decided to book this restaurant for my boyfriend's birthday brunch on 8/25. I was told I needed to make the reservation a month in advance which I did on 7/24 BUT to my surprise when I got there the restaurant was closed!! To make things worse when I tried calling them their phone just rang and didn't even have a pre-recorded message with the company name. I ate somewhere else. Today I called and Molly answered the phone and insisted that I never called, made a reservation and their system cannot make Sunday reservations. I asked for the manager and she had me on hold for 15mins. Not once did she apologize for my inconvenience or their mistake; she was rude and very unprofessional. The sad part is that I paid in advance, paid for parking and still had to eat elsewhere else. When I asked about why they closed all day ( I know this because my reservation was for noon and I had a spa appt. across the street at 2 which ended at 5 and they were still closed) she said they don't open on Sunday. Note: Both online and on their door their hours state 11:30am -11 or 11:30pm. NEVER AGAIN!!