Not impressed with Homesense. I was looking for a...

Not impressed with Homesense. I was looking for an item that I recently purchased, I was placed on gold passed on to another employee who was very rude and was told that they would not check to see if item was in store as its against company policy. I spoke with Devon at head quarters and was told it is not company policy, yet if management wants to install this policy thats fine. As a customer I was made to feel like I was inconveniencing the company and that they didn't have the extra minute. It's a two hour drive for me to physically check if an item is in store. Thanks I will be giving all of my future business to Wayfair.ca who delivers straight to my door and most importantly has exceptional customer service. If homesense didn't have paying customers you wouldn't have jobs. Poor customer service and people skills, just looks bad when your representing a company.