Kayla Daley

Review of Rydell Chevrolet

I worked with Mike and Dave at the collision cente...

I worked with Mike and Dave at the collision center. They were both very friendly! They explained the process of what they would be doing that day and gave me a time estimate. Even though I didn't need a ride, they offered a courtesy ride as to not interfere with my plans for the day. Overall, I was extremely happy with the customer service I received.

I tried to write a new review for my most recent experience with Rydell, but only had the option of editing my old review. Here is my addition:

I was in my first accident ever. A gentleman slid through a stop sign and ended up damaging my car so badly that, in the end, it was deemed a total economic loss. I had no idea what to do outside of contacting insurance. Right away, I new that I wanted Rydell to handle the estimate and possible repairs. Anne in the body shop was so amazing to work with. I had so many questions, and she had all of the answers! She arranged for my vehicle to be towed being that it was not able to be driven. She even arrange for a courtesy ride for me to pick up my rental from Hertz. Her positive attitude and bubbly personality made every interaction enjoyable. When I came to collect my belongings from the vehicle, she was very welcoming. She even grabbed an extra bag in case I needed it.

Mike in the body shop was amazing once again. He communicated progress on the estimate and walked me through some of the insurance issues. He explained everything so well. After the vehicle was deemed a total economic loss, he discussed what that means for me and some of the steps that the insurance would likely inform me of. He went so far as to ensure I had gotten my license plates, registration, and other belongings out of the vehicle.

Bob in sales was wonderful to work with. I had been given a deadline by the insurance of when they would stop covering my rental. I had an idea of what I wanted, but didn't think I could get everything situated in time to meet the deadline. He asked what I was looking for, and things just kept getting better the more we talked. He had my desired vehicle in the desired color with the desired interior! I was ecstatic. I total him where I wanted to keep my payments at, and he made sure he stayed within those parameters. Even though it was getting late, he made sure I got the vehicle that night (fully cleaned and fueled up).

Overall, as scary and overwhelming as the accident and following weeks were, Rydell's team took the best care of me from start to finish. I cannot say thank you enough!