Cindana Vijayakumar

Review of TLScontact / UK Visas & Immigr...

Many complaints during my visit today

Many complaints during my visit today

1) There was a system down related issues in TLS, hence 12.15 pm appointment got delayed up to 3 pm.
2) Drinking Water was not available.
3) I was standing for all the times (all the 3 hrs). Previous Schengen visa holders were asked stand in a different area today, hence I was standing all the times. Even during the document collection process, there was no seating arrangement. Applicants are made to stand throughout the entire process- it would be convenient to have a proper facility.
4) The lady instructor (in the outside queue) was shouting at me for not informing about old Schengen visa which was never asked.
5) We had recently (within 3 months) taken another Schengen visa and it is already expired. We used the same photo for this visa as well, as this photo is taken recently. Nowhere in the website, it was mentioned that we can't use the same picture which was used in the previous Schengen visa. It caused so much inconvenience for many of us. Especially when you have younger kids to take photo from their photo booth.
6) The lady in the counter seemed frustrated as I was doing three applications (myself and my kids) at the same time, though that was not my fault. She didn't do proper help and delayed the process very long.
Luckily later I got a different person who processed my application towards the end, and he was very courteous.

Overall very bad experience for me today. I was expecting much more.