The service department was not professional. Our v...

The service department was not professional. Our van had a recall and we were told they did not have all the parts so we made a later appointment for another dealership just to get as much done and have a safer vehicle for our family. We had a few problems that seemed to be connected. We mentioned it to them and they said they had to do a diagnostic for each part, which would have cost us $500. I spoke to a second dealership, the one on Steven's Creek, and they said it could probably be fixed by disconnecting the battery. We did not pay the $500 and it was the battery. Thank goodness we didn't pay. Anyway, I brought the van in for the recall at another dealership for the part this dealership told us they didn't have. The Steven's Creek dealership contacted us and told us everything had been done. The Normandin dealership did the recalls, had the parts and did not tell me. This has been very frustrating and I don't have a car for today. I would go to another dealership if you need any services done, or find a mechanic. This place does not communicate well with costumers and would rather you pay more than be honest about what cheaper, easier options exist to fix your vehicle.