Very unhappy!

Very unhappy!
We were celebrating my sister's dinner last night and had one of the worst dining experiences I've had. First off you have to park across the street in the parking lot and ascend about 30 stairs to get the front door with signs that say "Just a bit further. It's worth the walk." That should have been my first clue that something was amiss.

My sister has a young child and informed them of this ahead of time during reservations. They assured her it would be okay. There was no where to put the baby carrier and we were crammed into the corner.

I arrived a few minutes late and the server never asked for my drink order. My mother at the end of the table even told the server that my wife and I would like a drink order when she took the food order and she never came back. She missed out on two glasses of wine (or more). Come to think of it, we never even received a refill on the water. Two people in the group ordered a pot of tea to split and they charged an EXTRA $1.50 for the second cup. This is not a bottomless beverage that they chose to share. I've never been charged for splitting a menu item.

Three of us ordered a ribeye. One ordered medium well and two medium. The medium well order came back medium rare at most. Mine was medium well and one steak actually came back correctly. The underdone steak was sent back and the server took the whole plate with sides an all. This was after everyone else was 75% done with the meal when the server came by for the first check. The steak was gone for a good 10 minutes before it was brought back on it's lonesome on a side plate. It was practically drooping over the edges of the plate. Oh, and before the steak came back the server tried to say that I swapped steaks with my sister, which would make sense if we didn't order a DIFFERENT menu item. Besides, who blames the customer? Anyway, then the server brought a small side of brussels sprouts for my sister's steak on the comically small plate.

After dinner our food was cleared and it took several minutes to come for our dessert order, which we requested right away. My sister's desert was brought several minutes after everyone else's because it had a candle in it or something. The server never brought extra silver for the desserts so people were using their butter knives, or whatever wasn't cleared. She finally realized this half-way through and offered to bring more forks.

As we were trying to leave, wait staff seemed upset that we were blocking the aisle getting the baby in the carrier. Again, they were made aware during the reservation and chose to put us in a high traffic area. My mother very calmly explained the events of the evening to the person that seemed to be in charge and he replied, "I'm sorry about that." Nothing else was said or done to try to make it right.

The worst part of the whole experience was that there was a mandatory 18% gratuity for parties of 6 or more. We had exactly 6 (without baby). I have worked in food service and have never left less than 20% in the last 10 years.. I've never been so angry about having to pay gratuity in my life.

So in summary: The food is mediocre at best and overpriced, they nickle and dime you, they are not kid friendly, they have terrible service, and their customer service is just as bad as everything else.

Do not go here!