Cora Bethea

Review of Equinox Brooklyn Heights

Wow. I called to see about a few spa products that...

Wow. I called to see about a few spa products that I was hoping they carried so I could stop by and pick them up today.First off, the person picked up the phone and then hung up on me. When I called back, a man name Javier answered the phone and sounded very unpleasant as if I annoyed him by calling the club. I asked to speak with someone from the spa and he replied "hold up"...and placed me on hold where the phone rang until he then answered again. I told him that I must have gotten transferred back to him, so I asked if anyone from the spa would be available today so that I can just stop by. He snapped back with a much attitude, "well what is it you're trying to accomplish?!!" What a douche! I understand having a bad day but for the caliber of this establishment, I expected more of a professional phone etiquette. I'm not one to write "reviews" but I wrote this in hopes the management there reads this and makes some improvements with their front desk and how they answer the phone. Perhaps the front desk might be "too much" for this guy, Javier, maybe he should be working in maintenance where he doesn't have to interact with members as much...or maybe he just isn't cut out for CUSTOMER SERVICE. Equinox BK, good luck with business. -C