Chase

Review of West Hills Jeep Chrysler Dodge

I m a service member at Joint Base Lewis Mcchord. ...

I m a service member at Joint Base Lewis Mcchord. Drove up to West Hills CJD to purchase a vehicle and initially had a positive experience through Cody. During the final contract signing there was a situation where their finance department employee did a bait and switch by offering me an extra service for an extremely cheap price but then changing the price on the actual contract. Spoke with him the next day and was told that the issue was resolved

2 months ago I sold the vehicle that I purchased through West Hills CJD and purchased a new vehicle elsewhere. I went into the dealership to start the process of receiving a refund on the vehicles extended warranty which was never used. This is where my view of this dealership went from telling my soldiers this dealership was a safe place to purchase a vehicle to informing my soldiers to stay far far away . After speaking to the finance manager, I was told the original bait and switch was never changed (my fault, should have asked to review the contract but took their word for it due to how positive my experience originally was). I was told this refund would have to be processed by the General Manager after receiving his approval. It s now been 2 months, I ve been into the dealership on 3 separate occasions, spoke to 4 separate employees, and have sent numerous emails to the Financial Manager inquiring on the status of my Extend Vehicle Warranty refund as well as the refund for the bait and switched product but have yet to receive so much as a response.

I sent my last email yesterday informing them that it would be my last attempt to receive an update and so far I have received nothing. Hopefully by posting here it will reach other levels in their organization and I will receive some type of resolution.

If I do not receive a response by Monday then I will be going to JAG/Legal since that is the only possible course of action remaining

Service members beware when dealing with West Hills CJD. It will be interesting to see if this type of situation has been experienced by any other service members aside from myself. It s upsetting that I have to write this review after having such an initial positive experience but I have exhausted all other options.

Update 18DEC2019:
Was contacted by the GM regarding my situation and told that they would not be issuing the refund on the Bait and Switch d product. Am now pursuing through JAG.

Update 26DEC2019:
It has been over 2 months but today I received the check for the Extended Vehicle Warranty refund. I am still pursuing legal action for the bait and switched product refund. Will continue to update here.