Colleen Murray

Review of TriStar Stonecrest Medical Cen...

Took husband to ER because he passed out in garage...

Took husband to ER because he passed out in garage and banged his head really well. Blood was everywhere as is usual for head cuts. Cleaned him up and took him for stitches. They were very quick to see him. He had a Brain CT, Cervical Spine CT and Maxillofacial CT. No problems. 5 quick stitches over his eye and 1 staple to his scalp in the back of his head and we were good to go. We were told by the ER Doctor that we could come back in a week to have staple and stitches removed. Our Dr would remove stitches but not staple. Took him back to ER and was told it would be a whole new Admission to ER ($500 our ins). The suggested Urgent Care. Went there next. They would only charge $175! Went on Amazon and got a Surgical Staple remover for $1.44 and took the stitches out myself. All in all this trip, according to my EOB's was charged $14,347.87. No bloodwork, no IV's. 5 Stitches and 1 staple. I wonder why Healthcare and Insurance is so messed up.

Just had to edit this review to remove only star I gave it first time around. Now they get NO STARS! It is now July 2018. Rec'd a phone call in January requesting payment. I told them I have not rec'd a bill from them yet and I don't normally pay bills until I see what I owe for what services. I was told to go online to MyHealthOne to view this, just put in my acct number. To which I responded, I don't have an account number because I have not rec'd a bill! They sent me an Itemized bill within a week that included my acct number. I have logged on to MyHealthOne to make a payment every month (2 in April) since then. I thought it funny that at the end of June I got my first actual bill from them in the mail. It had my correct balance due after making payments. July 9, 2018, Final payment of $300 made!!! July 16 2018, Received Notice of Collection on behalf of Stonecrest Medical Center! I call customer service # on bill, which takes you to a 3rd party billing center, I was told that I was sent to collections because I never called to make a payment plan!!! At no time was I requested to call anyone to set up a payment plan. Each month I paid all that I could! $228, $200, ( $300, $100 ) $125, $175 and $300. I didn't pay them $50 here or there, I paid it off as fast as I could. I will never go here again and I would not recommend this place to my worst enemy!!

Apparently you have to give them at least 1 star or your post will not be displayed. Though they DO NOT deserve the star, i will put it anyway so that someone may read this and go anywhere else!