I m a big believer in issues will arise and it s ...

I m a big believer in issues will arise and it s how you respond that matters which is why it s a 4 star review. That being said I almost left before I started.

The ladies at ski school check in on Monday morning made it pretty clear that they had zero desire to help, at all. I m pretty sure she never even made eye contact. I m paying for a private lesson, and am excited for my family to
learn to ski, come on pretend you care. Made it to rentals and they were great, friendly, knowledgeable and encouraging to my kids who ve never skied before. Turned around the experience and my wife s perception who was about ready to walk after check in. So 10 minutes prior to our lesson we found ourselves outside waiting, and waiting, and you guessed it....waiting for Ted who never showed. What I can tell you is another guy shows up around 9:15 as my wife is downstairs trying to work with the ski school, office of little help, and realizes something is up. He stops what he is doing, apologizies for the mixup and begins teaching us the basics while he coordinates a new instructor. It s that kind of treatment that makes a difference and hopefully he can pass that on to his staff. The new instructor was fine and we had a good time after 3 hours of private instruction we broke for lunch and after practicing a little more were able to get 3 of the 4 of us onto the first level green runs. None of us had previous experience. Great job to the rental team for saving the day and for the guy who stopped what he was doing to make it right. Ski school admin staff, just fake it if your really that miserable.

Travis or Tyler maybe