Being a Front Office Manager at a Luxury hotel, th...

Being a Front Office Manager at a Luxury hotel, the service received by Front Desk agents was horrible. Felt very unimportant when asking for anything. I even gave them the opportunity to Upsell me, and they decided to just not help. Very sad as the Village is a great location. However I feel that certain type of guests get better personal treatment than others. Guest Service staff as well as bar servers were OUTSTANDING. For a person who just spent A LOT of money in the village, I got ZERO support from the front office team. Very sad.