If there was an option for 0 or negative starts, t...

If there was an option for 0 or negative starts, that's what they are worth.
The hospital is all about making money and generating profit. There is no 'service' angle in their medical services, only profit counts because everyone has their goal to meet by ethical or unethical means.
The most disturbing and unethical practice, which hurts patient financially, by this hospital is that it bills you for the services without performing them. I had such experience twice and have decided to stop going there in future. Both the occasions they did not listen or try try to fix their mistake.
On the other hand, so far I had extremely good experience with the other equally large and diverse hospital in Houston - Memorial Herman who always have patient service as heir top priority.