Chase Fisher

Review of BYU Outdoors Unlimited

Overall : bikes ok, bike maintenance terrible, cus...

Overall : bikes ok, bike maintenance terrible, customer service absolute joke.

Rented a road bike for my wife over the weekend, within the first couple of miles tube pinched a flat. The side wall of the tire clearly had been no good to begin with. I should have checked the tires before leaving when I initially left the shop but I assumed an outdoors rental shop would have that covered. When I took the bike in hoping to get an exchange, not only was that not offered but right off the get go the first employee I spoke with talked down on me like I had no clue and told me I would have to pay to replace their mistake. Next employee more polite but still no common sense on customer service. Ended up paying to replace an old tire that needed replaced before I took the bike out. Recommend looking somewhere else for outdoor rentals if you care at all about being treated with respect.