The work has been completed on my 2012 Jeep and it...

The work has been completed on my 2012 Jeep and it works fine. The problem that I have is the lack of transparency on charges and services completed. Here are 5 issues I encountered and hopefully I can help you avoid the headaches I experienced. 1. G.O.G Charge - It was never explained to me that this would be a part of the charge. They charged me $233.86 in G.O.G.'s. I consider this a hidden charge because their is no part number associated with it. I still don't even know what G.O.G's means. Additionally, when the job was completed the service adviser gave me 10% off. After looking at the bill, this did not apply this to the G.O.G charge. He did not explain this to me at all. 2. The "Parts Charges" - The parts were all above Mopar MSRP, up to 44% higher. For example, spark plug charge. Cueter charged me $8.64 and Mopar has the part listed as $6.00 (44% higher). Considering, they changed out 16 spark plugs, they charged me $42.24 more than the Mopar MSRP in total. This was the same for every part that I purchased costing me $72.13 more than Mopar MSRP on the total bill. 3. After initial inspection, force the service adviser to break out the total bill - The adviser did give me a high level break out. For example, he included the spark plug change in what he called a "tune up". I did not see the spark plugs broken out until I was at the cashier. 4. Labor charge - It appears there is no standard hour rate and it depends on the part. For example, the notes state 1 hour for the tune up and 1 hour for the transmission fluid. Even though they took the same amount of time (according to the R.G.A worksheet), the labor charge was $95 higher for the Tune Up. 5. Focus on your bill and do your homework. Challenge them on the G.O.G. charge and compare parts charges w/ Mopar online. The service adviser decided to talk to me about my personal life when I was cashing out, trying to befriend me and completely distracted me from what I should have been focusing on...."The Bill". In the end, instead of providing me with outstanding value, this dealer only provided me with a headache, empty wallet, and doubts on how long the repairs will last. I would certainly be open to making the situation right, but I would imagine I am just another customer that Cueter can wipe their hands clean of. For a breakdown of my entire bill, see the attached photo. After a thorough review, I believe I should be owed about $305.99. UPDATE: The service manager contacted me and sent a customer satisfaction check in the amount of $95.32. I applaud him for addressing my frustration.