We queue for more than 1 hour just to check into o...

We queue for more than 1 hour just to check into our room because we booked the room online using our Singapore PR IC# instead of Msia IC. Please help to improve the self service system also the waiting time to check into the room in front counter! We noticed there were only 3-4 front counter open to service the guest, even though there are 10 counters there!