ReyAngelo Z

Review of Rod's True Western

Glad we stopped in today (03/01/2020) to find some...

Glad we stopped in today (03/01/2020) to find some of the items we were looking for such as boots and jeans. Found a replacement boots (same pair but mines were worn down) ; this time I got them with the steel toe as well (same style/color). Walking through the boots area two out of the three staff members were helpful and had great customer skills. First Jonathan helped me and answered my questions for my replacement boots. He was helping someone else, but ensured to do a quick check with me - once he was done fully helping the other person he helped me out (got my boots). While continuing on to check on shirts i wanted (need a few of them but a specific brand i like) - i was observing boot conditioner. Almost 40+ years of wearing boots and i never considered it until Austin reached out to mention it to me. He provided information and details on what I could use since I did not want something to make them shiny. He informed me about a specific conditioner which will help protect my boots (leather) in the long haul. There was a third member I had originally asked about a specific boot company, he mentioned were I could locate them (in that corner) and then went about to continue speaking to another staff member. Again, just thinking it was a moment (an opportunity) when a customer is asking a question in which the staff member should have taken the initiative to ask if there is anything they can help with or assist. In the end, I got my boots and now boot conditioner.

On to the shirts and jeans experience. Abby was very amazing and helpful from the beginning in answering all my questions; plus she had some good suggestions. I was able to take home a few shirts after trying several on - glad it worked out. Next I was checking a few jeans; again Abby had some great suggestions and was very helpful. I ended up finding the jean i was looking for thanks to Abby. Now this is what customer service skills are all about - very exemplary.

In addition, Abby, Sarah, and Raelynn collectively helped my wife find a hat and answered a few questions. Collectively they helped us find more than that as well - just amazing staff. We are sure to return as time permits - i still want a second pair of boots (same boots) plus to replace a couple more shirts/jeans to downsize some of our clothing which has plenty years (worn down).