Pleasant Valley Manor, East Stroudsburg, Pa. Review

Great place for your loved ones. My mother was here for short term rehab. She is now living on her own.

I was on a visit in this location visiting a family friend that I haven't seen in some time . There was this really nice woman that directed my to the room I was looking for , I am not sure if she was a nurse or not but her name was Pat. The room was not far from the station area she was at and I stepped out in the hall to take a call I was waiting for when I over heard this black woman talking bad about this woman that seemed so pleasant ( Pat ) ... The profanity and mouth on the black woman was disgusting. Her and what looked like another co worker were plotting against this nice lady trying to get her in trouble . I was appalled that this place let this type of harassment happen . If that is what is happening to nice employees I can only imagine how that woman treats the patients . I am not only posting this here online for all to read but I will be reporting this to the board as well . I hope that this gets read by the right people and I pray that woman , Pat , reports this to their HR department and also consults a lawyer.
Pat, if you ever get to see this post I appreciate your kindness and karma will come around on those two girls. Btw , I know a good lawyer if you need one . That is called a hostile work environment, and no one deserves to have to work with " mean girls " like that .

I never do this but if you are planning on placing a LOVED one here... I strongly advise against it. First of all over 15 years ago my grandmother died in this facility after a fall because of neglectful incompetent staff... she had a brain bleed and was never checked out by a doctor... we the family were not even told about it. NOW my 62 year old mother just had open heart surgery and the ONLY place her insurance would cover for rehab UNFORTUNATELY was this place. I along with other family members were there twice a day knowing the care is not good. Some of the things that happened:

There is no actual medical care there... I asked nurses-caregivers (I don t know if they are certified) multiple times medical questions and the response was I need to call the doctor and ask.
I never got any information because the doctor is never there or available.
The doctor did see my mother one time (in almost 2 weeks) my mother had severe pain in her foot and was swelling bad... the doctor gave her a DOUBLE dose of pain meds which knocked her out for two days and they suggested putting a diaper on her so they did not have to assist her to the bathroom after she woke up ... mind you she had open heart surgery and needed to be moving with assistance.
9/10 times I went the staff was huddled at the nurses station instead of assisting the many patients they have.
I once walked by a lady in her room knocked out with her face in her food on her tray (while the nurses were huddled at the nurses station)

My mothers incisions were not properly cleaned or cleaned on time and she had bandages from the hospital left on the whole time she was there for NO reason... they just have no medical training there.

The entire place smells like all sorts of bodily fluids everyday...

The only reason my mother is alive is because I called the cardioligist at Pocono explaining my concerns ... he kept in touch and had them running tests and weighing her to monitor her as they should have been and within two days had her removed from the facility and sent back into the hospital.... she was in mild heart and kidney failure .... the staff at pleasant valley had NO idea and she would have died there if I hadn t called someone.

I had to stop out one more time for medical records the doctor requested... I called 3x over the weekend and was reassured they were ready for Monday morning pick up... I even got a message from the nurse handling my mothers case that she had in fact informed medical records and they were ready. Monday morning comes and medical records knows NOTHING about what she needed.

Be an ADVOCATE for your family members if you send them here there is no medical care and general care is pitiful as well. This is not a rehab facility and they do not provide medical assistance... it is a place to send a 90 year old who likes pain meds.

It s a shame because they do have awesome people who come from outside and do fun things with them (pay attention to them and their needs) but the full time staff is not trained or supervised well enough to perform the proper care or even give general care/concern to their patients.

Sorry so long... but I wish I would have read a post like this before thinking the place had gotten any better...

For the owner who keeps responding to send emails for more info on the negative reviews... I provided my information here.... you need to supervise your facility MUCH more and hire more COMPETENT CARING staff. These are people s loved ones treated like cattle in your facility! And I m sorry I hate to do this I never leave posts like this but you need to make changes.

This place is fantastic. They take great care of my mother. Couldn t ask for better.

I'm not describing my own experience yet but I want to say that my boyfriend's grandmother spent the last year of her life there. She was in her 90's and died of Alzheimer's which my mother now has. He had nothing to say other than how wonderful the people there were and how well they cared for her. I went in there a couple years ago looking for placement for my mom and the environment was welcoming, attractive and friendly although they didn't have an available bed. They are classified "nonprofit". This can mean Medicare/Medicaid. Don't be put off by this as the places my mom has stayed so far, the nonprofits were the best functioning facilities in comparison to the "for profit" places as they seemed to be run in a more familial atmosphere. The people seemed to be warmer and more caring. The last "for profit" facility my mother was in, I had to literally legally fight to get her out of while unethical and incompetent activities were going on and it was worse than Whitestone (which is another facility she stayed in). I'm pretty sure they are also "for profit", or at least they were at the time. I'm only giving PV 3 stars just because my own mother hasn't stayed there yet and I'm going by what my boyfriend has told me. I plan on checking them out soon as my mother is going into late stage and will need nursing home placement.

My brother was a Parkinson's patient and was treated very well over the 4 years he spent at Pleasant Valley Manor. He was well taken care of and one nurse in particular was wonderful to him. The staff was caring and responsive to my questions and concerns. This is a very difficult environment to work in as the elderly and sick require special care. Many patients I observed were combative and uncooperative but the nurses were very patient and understanding of their condition and treated these patients with respect. I would highly recommend this facility to anyone whose need of rehabilitative or long term care!

This place is awful and my mother's feet stuck to the floor with hospital socks on. They kept her medicine from her for 4 hours and so she had a panic attack. Needless to say she has a heart condition and I had told them not to let her get worked up and yet they did this to her. They should be shut down!

My stepfather spent several years there and he always considered it home. I felt that he was in very capable hands. The staff there was very friendly and responsive overall (there are always one or two bad apples in any large group).

We have found the staff to be exceptionally kind, caring and skilled! They have taken great care of my father and were supportive to us!

Good for rehab or retired folks. Or elderly people that need more specialized attention. They have the care home as well as apts for retired individuals and couples. Requirements must be made to rent apts. I have a friend or two that have been through both.

This place is a zoo without animals! The staff sucks! I was there visiting a old patient on mine. He hates it there. The guy across from him kept yelling that he had to pee. The nurse comes in and tells him to use his call bell and walks out. Doesn't even help him. The call bell wasn't even in his reach, so I helped him. Smh!