Starting to get a little annoyed with this dealers...

Starting to get a little annoyed with this dealership. Richards Honda doesn't offer complimentary car washes....come on, how could you not offer this? Two weeks ago, I had to have my 2015 Honda CRV (bought from Richards used) towed to them because I had a flat, but was not able to have flat repaired because my salesman sold vehicle to me without the lock lug for wheels....boy what a major inconveniece! The only comp I got for this negligence on their part was a complimentary oil change worth $70 I'm told, when the cost of having to buy a new tire and new set of nuts was $167...not including my time off work.