Cold and Not Customer Friendly, I set up an appoin...

Cold and Not Customer Friendly, I set up an appointment and had detail instruction on what I was expecting. I arrived 30 min early and was in line as others drove in, i was not greeted or help so I went in an spoke to Doug. He stated he would be with me shortly and I never spoke with him again, in fact the hour in half appointment went passed the time and still no one said anything to me. I finally saw the truck come forward and parked and then just paid and left. First impression make a customer or not!