Have had more issues trying to get my daughter's c...

Have had more issues trying to get my daughter's car tag set up but because I had started my car but never finished it, I keep getting errors that the account is already open with that name, address and email and must be used for the new tag. BUT it wont let me into "my" account and says to call customer support BUT when I call they just repeat the error to me. And I'm being harged the higher rate because they can't get there "S"tuff together (or maybe they have and this is just one more way to charge more to already outrageous prices (I spent 10 years back east where tolls are responsible)