Very disappointing our room have a very offensive ...

Very disappointing our room have a very offensive odor when we enter the room. The bedroom did not smell, we were very tired and it was late so we stayed. Well in the morning our complimentary breakfat was very poor the food was cold and the sitting area to eat was like sitting in a refrigerator.
We stayed at others Embassy Suites and had great experience. Also my wife wanted heat in our bedroom and I read the instructions on.the thermostat and turn up the heat to 75.
Well I called the main desk and the young lady said the the heating system for the whole hotel does not work. They gave us a portable heater. Something is wrong with the management for this Embassy Suite.
The room was way over priced for this Embassy Suite. Sincerely, EAM.