Spent an hour on the phone talking to both a regul...

Spent an hour on the phone talking to both a regular customer service rep and a supervisor and completed wasted my time.

My bill cycle was Aug. 6th through Sep8th. I moved out Aug 20th into a new home and no one was at my apartment from the 21st onward until Sep 15 which was out cut off date.

They couldn't explain to me how my bill was exactly the same as the previous month when I was living there, compared to the next billing cycle when I was not living there for 17 of those 33 days. They just kept telling me it is what is is and something was drawing electricity. I explained that no one was there, nothing was there to be drawing electricity other than the A/C which was the same last month. It was a constant. With the A/C being the same, but no lights, no laundry, no kitchen appliances, nothing being used. How is it the same?

Just kept getting told well it's a smart meter and it checks every 15 mins. Well yeah, how often do you service those meters? It's electronics, is it possible it's faulty? No answer, no response to that.

We went through usage comparisons for my last billing cycle of Sept 8th through the 15th and that billing cycle was $8. The same as the days we weren't there, but it was still higher for the days we weren't there.

Very disappointed.