carla crr

Review of Hôtel Quintessence

So this is the second time I have stayed at the ho...

So this is the second time I have stayed at the hotel, the first time it was a pretty short stay but still nice, we had the classic suite and we were delighted with the view, the food was good too and the staff was nice (except for the receptionist at the spa).

Now, the second time we stayed at the hotel was such a disappointment, we paid for a more expensive suite, the executive suite and although it s mentioned that it s located in the corners of the hotel, it s not mentioned that the balcony/terrace is smaller and that you will have a parking view where unless you keep the blinds closed you won t have any privacy. Apart from that we had to call the plumber in twice to unclog the toilet, one of those times the water was coming out from the toilet and made a whole mess in the bathroom. Apart from that the phone chargers on the side of the bed didn t work, the lighted mirror in the bathroom didn t have any batteries and once again the receptionist from the spa was pretty rude. We got into the spa on our last day just to enjoy the view for a couple mins before our checkout, we went there at 11:20 am, the checkout was at 12:00 we were not even wearing swimsuits, just wanted to sit and enjoy the view, well the receptionist didn t even say good morning, she said: what s your suite number? And it s 11:20 and your checkout is at 12:00 so you need to be out by then.

If you do come to the hotel just make sure to get a classic suite or an executive deluxe suite, if you get an executive suite then you re just paying more for the worst location in the hotel, and yes 60-70 sq ft more but not worth it.

I do want to thank Jonathan from the staff who called me to tell me I forgot my watch and also the room service staff was really nice.