Very disappointed in the communication and servici...

Very disappointed in the communication and servicing of car prior to pick up. Was not advised that the so called drive away price quoted did not include transfer of ownership payment. Found out when a few months later we chased up registration invoice as hadn t received it to be told the car wasn t in our name! Had to pay a further $850 to transfer over. Drive away should mean no further money to pay. It stated as such on the contract, but was in such small writing at the bottom it was easily missed. It would ve been nice if they had pointed this out.
We didn t even receive the transfer papers until we brought this to their attention. It was emailed to us then. They will insist it was given to us, but we still have all the paperwork and this was NOT included.
Not only that, we were assured the car would be serviced prior to collection. It blew black smoke all the way home. Our mechanic found a split pipe that had to be replaced. (Buckby did over this cost). The mechanic ended up doing a service for us (that cost us more money) and could tell that a service hadn t been done in some time, or it it had, wasn t done very well at all. It seems that now they have our money they couldn t care less. We are now awaiting a response from the ACCC.

*Update*
So much for being in touch with us......months later and still no word. Just goes to show what a lot of BS was fed to us. We have heard from the ACCC and are still deciding whether to proceed.
Stay warned people!