Shamus Khan

Review of The Ritz-Carlton, Berlin

Absolutely horrific check in experience. Arrived e...

Absolutely horrific check in experience. Arrived early. Was told I should wait. The room could be ready. Flash forward two and a half hours. Was told by a new person that the person in my room had late check out. So they "hoped" to get me in by 3. Was told at 3 that housekeeping was in the room. Was told at 3:30 they would check on housekeeping. Was told at 4 they would check on housekeeping. 4:15, I get into my room. The hotel had me wait for 5+ hours, continually promising a room they knew wouldn't be ready, when I could have done things in Berlin instead. The kicker: the manager told me at 4:15 that the previous guest did not have late check out. Any way you cut it, someone kept lying to me. And consistently. The room is lovely. But the service is a nightmare. Manager offered me a food and beverage credit. I had no interest in dealing more with them. I spoke to four different people and got four different stories. Not even close to what you'd expect from the Ritz. Go elsewhere.