I purchased a brand new 2018 Nissan Sentra from Su...

I purchased a brand new 2018 Nissan Sentra from Sutherlin Nissan in April. They detailed the car to repair scratches and water spots that were embedded in the paint upon delivery. While being detailed the windshield was damaged.
Michael ( General Manager)agreed to have the windshield replaced and more paint correction done. He said the windshield would be covered under the 3 year 36k mile warranty from Nissan.
I entrusted my car to Sutherlin on 6/18/18.I picked the car up on 6/26/18. The scratches were still in the paint. I noticed a deep scratch on the inside of the passenger door. The next morning I noticed a film on the windshield(which isn't obvious in the sunlight). I washed the windshield but could not remove the film. I contacted Michael and we agreed to look at it on Monday along with the scratch inside the door.
On Monday Juan, the Service Director and Brooks examined the windshield and determined there weren t any issues. Michael said he would call me about both issues the next day but he didn t. Hence the run-around ensued.
I sought help from Lightning Auto Glass and Dan noticed the film immediately and he offered to speak to the management at Sutherlin, which he did. Afterwards I received a call from Sutherlin to meet with Brandon on Monday to have him examine the windshield. I met with him on 8/6/18 and 8/13/18 and he concluded there were no issues with it.
I contacted Nissan Customer Assistance for help and spoke with Madison on 9/10/18 who instructed me to have the issue examined by another Nissan Dealership and Nissan would cover replacement costs if needed. Madison called me back later and said Nissan could not help because Sutherlin installed an aftermarket windshield which is not covered under the Nissan warranty. She advised contacting the General Manager. I called Sutherlin several times in attempt to speak with Micahel and left multiple messages. Once the receptionist had him on the other line and he screened the call and then he refused to speak with me.
As advised by Madison I also had the windshield examined by Conyers Nissan. The Service Director and Service Manager both immediately saw and confirmed the issues as well.
No matter how clear it became that there were issues Sutherlin Nissan stood their ground and refused to take responsiblity for thier errors.
I filed a complaint with the BBB in December.