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Review of Sofitel Bali Nusa Dua Beach Re...

Sofitel was wonderful and the staff was extremely ...

Sofitel was wonderful and the staff was extremely hospitable when using the facilities at the resort. The only complaint was with the tour company we used through the hotel, Smailing. The tour guide dropped us off at a loud, noisy restaurant with disgusting food and drunk people shouting everywhere on the beach. NOT the nice quiet seaside dinner my mother and I were expecting when we booked the tour with the concierge. I even asked several times if it was a nice, quiet seaside dinner at a reputable restaurant and was PROMISED it was. The restaurant had to drive us back to the resort because the tour guide left us there. The taxi was filled with smoke and bursting with dance club music. I complained to the concierge and the tour company manager. NOTHING was done to remedy the experience, nor did we receive any money back. That is horrible customer service and we got nothing out of it except a tiny apology. That was our last night in Nusa Dua and it was ruined for us. The tour company took my older mother and I for our last mother-daughter dinner to a rowdy, dirty place and left us there. Absolutely inappropriate on behalf of Sofitel and the Smailing Tour company to not offer any reimbursement or formal apology after we paid a lot of money.