lisa sharrock

Review of Spotlight Head Office

I would like to offer your company some advice on ...

I would like to offer your company some advice on your staffing at your townsville branch. Your company is being represented by some very rude and unhelpful staff, most particularly in the sewing department. I will comment there were two nice ladies one called Lee that were friendly and helpful however there were at least four others that were either rude, indifferent, unfriendly or gave a quarter of the service I have experienced in other spotlight stores.
There are some lovely people out there who would value a job here and yet you have some not very nice people who made me want to go to Lincraft or anywhere else. One was called Tracey. You should look into this, I have a large community group project and don t want to do my business here with that attitude. There were other customers there who were also disgruntled with the rudeness and your staff were indifferent to that as well.

I noticed that a large part of my order was for art materials and I could not find half of what you had online in store. The project we undertook last year was held up for a month because no one bothered to ring us and tell us that they didn t have them in stock and we had to look elsewhere and yet they were online? Helpful wasn t it. The project my employer runs is around 2-3000 dollars worth of materials, perhaps you are unaware that this is how your shop is being managed. I don t want to discredit the wrong people who are doing their job but you have an inbalance in conscientious workers that are costing you your reputation.