Very poor customer service here. The people that w...

Very poor customer service here. The people that work there act elitist, even though they have no knowledge of video games. I tried to trade in a ps vita. They told me my console was not working right because you could not use the joystick to navigate the home screen. I tried to inform them that it was an option and not a default feature. I was unable to update the firmware as they refused to allow the device to hook to thier wifi. Otherwise the store is fine lots of games at ebay prices. Do not expect to find any deals here. Non game items such as toys and other video game related merchandise are priced very high.