Scott Dunn

Review of Paramount Kia

My experience with Paramount Kia was mixed but I a...

My experience with Paramount Kia was mixed but I am going to give them 4 out of 5 because of Randy Pennell.

I scheduled a test drive for a 2014 Forte because I wanted to upgrade from an aging Suzuki Forenza that had a horrible interest rate. When I came in to the dealership I spoke with the front desk and was directed to Cathy Rivas. I told her I was there for a test drive and I am assuming this happens often, people just test driving to get a gift card, but I was there to buy. Anyway, she said, "Oh it's fine I can just get you the card." I told her, "No, I don't think you understand. I want to BUY a car. Not just drive one for fun."

I was disappointed that her attitude changed based on that. Whether I am there to buy a car or not, I am a potential sale!

I drove both a Rio and a Forte that day, more than one Forte. I liked the car. It rode how I wanted, handled well, etc.

Randy was why I purchased the car, he worked his magic and got me in to a car I liked for a reasonable price. I was not happy with the finance manager who tried to offer me a higher interest rate than what they could do. I understand haggling but it's interesting how magically your interest rate can drop if you tell them no.

I walked out that day and ignored a few phone calls. I wasn't happy with my treatment. Still, I asked to speak with Randy once I did finally pick up and again he made me feel better about the purchase. So I cam and got my new car.

Story doesn't end there. I came to the lot, switched out the few things I had and then took the keys from Cathy and drove home. When I got home I opened my glove compartment to take the second key out and when I opened the owners manual it was for an Optima. So was the key. Joy ride? I considered it.

Cathy called me about two hours later apologizing about it. So I took the book and key back to them expecting a swift exchange and I would be on my way. I waited almost fifteen minutes for someone. I even looked directly at Cathy to let her know I was there.

My experience at Paramount Kia was not the best. Randy is the saving grace. My rating is for him, not the dealership.

I go back on Saturday to have my first service. In a way, I wonder how long I'll wait.