Surreal to say the least. I went here today just t...

Surreal to say the least. I went here today just to accompany my wife to exchange some Christmas gifts from her employers at Loews Corp. Maybe they failed to place the "clr" on every item, which I'm sure was exhausting due to the sheer volume.
When we arrived the woman at the Channel make-up counter advised us that we'd have to go to the 2nd floor to process the exchange.
So where is the entrance to the second floor?
Oh, the elevator is behind Louis Vuitton.(?)
What about the escalator?
That's right there.
Oh okay.
We proceed upstairs. When we finally locate an employee and express our intention to make returns she asks us to accompany her to a register, which we do. I begin to retrieve items from the bag and notice her stop an additional saleswoman with the statement "Hey can you give me a hand?". With what though? (I'm a Big Guy, I guess.) Immediately Ms. Pena proceeded to inform us that there was nothing she could do since we weren't the purchasers of said items if we didn't have CLR tags. When we provided the said CLR all while stating again that they were gifts from the person who has a personal shopper at Bloomingdale's. The woman with the two toned black and red hair immediately interfered, insisting that Ms Pena not scan the items on the actual register which was in use but instead use the sleeping console. "No record of these items ever being in the system. "Really, I wonder why?" Ms Pena then began asking whether we understood why we weren't being helped and I informed her we actually didn't. She then suggested that we "go back to where it was purchased" and that "They could help if we could get the number to who bought it for her.".
They stopped just short of accusing us of stealing the items while including that they just did us a favor. I wonder why it was so empty