D

Drew S

3 years ago

TL;DR Basically the worst renting experience I've ...

TL;DR Basically the worst renting experience I've ever had. Now live in off-campus housing on the hill in a one bedroom for less money and much less drama.

Lived here for the 2016-2017 year when it was brand new. Initially I was very excited and it's relatively a nice looking place. Furnishings look nice but are cheap and low quality. There were a number of cabinets, doors, etc that were hung crooked, that my roommates and I had to fix (3 of us had construction/home repair experience and it looked like the people who put our stuff together were training for habitat for humanity). The driveway was not compacted properly and when the underlying surface was moist and the garbage truck came it would collapse (there were potholes as deep as 6-8" on a brand new cobble driveway.... thankfully my unit was unaffected but there was repeated flooding events in the other units. Rent is pretty steep considering you could get a 4bd HOUSE on the hill for less than a single 4bd apartment. Pool and hot tub were nice before they tried to close the hot tub for the WINTER....Though I almost wish they did because the management was slacking so much that there were parties till 2am, sometimes till 4am in the hot tub area even on weeknights....not ideal when you live right above the hot tub. There was once, kid you not, an orgy in the hot tub which they cleaned every other week at best. Management is very hands-off corporate style (they are a national college housing company). There were printers but they ran out of ink often and would take a week or two to get new ink in (I checked and you could order the cartridges on Amazon Prime so don't know why they took so long). My bike was stolen from under a camera by the front office and they refused my request for footage (as requested by police)...next week they put a sign up saying "We have the right, but not obligation to have video surveillance". After I bought a new bike which I stored in my apartment from then on, it was damaged when service was done on my apartment costing me $100 in parts and labor, they said they would send my receipt to corporate for reimbursement. Have never gotten any of the such. Sawdust was also spilled on my desk and computer during the same repairs and they left a whole in my wall for weeks saying they needed to order a special sized vent. When it came in I measured it and found the same exact size and finish at both home Depot and Lowe's locally....They also seemed extremely lax on subletting, people who didn't stay for the summer often sublet for pennies on the dollar to avoid a total loss the result was people who would have no way of affording to live there in the first place renting a nice Boulder apartment to party on the weekends for only $200/mo. This resulted in pool parties of unsavory people with glass bottles and large PA systems. Definitely did not feel as safe in the summer at night. Lastly, I spent hours cleaning the apartment and they found every possible thing to nickel and dime me on even though some of the things I had put in repeated work orders for the months before check out. I used to work in college housing for years inspecting units for deposit deductions and they were not very fair on their deductions but their corporate structure benefits them as they make it too hard to protest deductions to be worth the fight. They also took months to refund me what was left of my deposit even after I checked out early.

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