My parents and I have been very loyal customers he...

My parents and I have been very loyal customers here for years but sadly will not be going back. I got a prepaid 5 oil change card from here for my Prius and used the card twice, I then sold that Prius and purchased a new one.. thinking it would be no problem to transfer my unused PAID for oil changes to my new Prius. This was not the case and I was told sorry but it s not transferable . I m certain you are able to transfer it to my new Prius as I already paid for these oil changes, but they would rather just rob me of my money. So do not fall for their scams of prepaying for services and thinking they will be any kind of accommodating if anything changes. Also they charge 3X more than practically anywhere else you would go, which might be worth it if the service was excellent, but I have not experienced that lately. My mom had a car getting an oil change and asked them to check the battery life and they said no problem. Then once her service was done she asked about it and the lady checking her out said they definitely wouldn t of done that because it takes too long for them to do during an oil change , yet they checked off the sheet saying they did check it and it all checked out fine. It ended up not being fine and she needed a new battery. Also we had another car taken here to get an estimate on an engine replacement and ended up bringing it somewhere else as they quoted us 3X more than the place we ended up going to. Overpriced for poor quality service and lazy staff. Make sure to check around and you will see what I have!