Repair shops and insurance are usually a pain to d...

Repair shops and insurance are usually a pain to deal with.
This place honestly surprised me in a very good way.

My adjuster was being a pain since I could never reach her, so I was already not too happy with my car situation.
I brought my car into this shop due to its proximity to my home and was pleasantly treated throughout the whole process:
-My calls were always picked up pretty fast, I had no issues waiting or reaching voice mails. The receptionist, (didnt get her name) always took my messages or did her best effort to reach out the person handling my case asap, even if he was busy.
-Francisco J, was the person in charge of my car and was spectacular when doing his job. He explained every single thing he would do to my car and gave me realistic timelines as to how long it would take and which steps depended on other people.
The minute he found something else wrong with my car, he called and explained the extra parts, costs, and process that would be required.
In my particular case, he had to get approval for one extra part and I was really expecting the worst since my Adjuster was not reachable; however, Francisco got a quick hold of her and got the approval on a very timely manner.
-The car was delivered to me one day after the estimated completion, and that not a problem due to the transparent communication. It was very clean (just washed) and the pieces and paint job were done perfectly.
-Also, I needed a rental car and this shop manages to coordinate perfectly with the car rental so that you get picked up and even return the car in their premises. It really is an experience where you don't have to worry at all.

In summary: Staff is courteous and fast; the actual repairs were done incredibly well and in a reasonable time. The shop looks professional.