Eng Siang Low

Review of Whirlpool South East Asia

I just experienced an explosion (flash fire) from ...

I just experienced an explosion (flash fire) from a built-in cabinet three burner stove when one of the stove is switch on, a minute later, there is a flash flame that popped the cabinet door wide open. This is really a dangerous incident and previously, another stove also had the same problem, though it was designed differently, and had caused my helper to suffer 30% burnt and had to be hospitalised.
This incident was reported immediately but the customer service officer seems to be not serious about it and gave me an appointment a week later. Subsequently, it was arranged three days later with some help from another party. However, the service technician did not turn up within the time slot of fours hours and yet, no communications at all. The customer service officer was informed and thew only thing she said was that the technician will be coming. When she does not know.
I am not sure everyone understand the gravity of the situation and also treat customer service seriously. I was told that perhaps I should video the incident to show the dangers but seriously, I am not about to video this explosion with the risk of causing a home fire and hurting anyone nearby.
It is about time that senior management gets to know such happenings on the ground to protect the brand name of WHIRLPOOL, I hope.