OnOneMySon

Review of Seatwave

Avoid this company at all costs - their payment te...

Avoid this company at all costs - their payment terms mean next to nothing. They promise sellers payment in (approx) 14 days, but I've now been waiting almost double that. Last week they promised me, via email, that I would be paid 'by the end of this week'. We're now mid way through the following week and still nothing. Customer service is dreadful; don't expect an apology for a clear violation of their own payment terms; the best you will get is some disingenuous waffle about 'maintain[ing] a safe and secure market place'.

There exists no good reason for withholding payment. I won't speculate over their motives, suffice to say Seatwave is a badly organised and badly run outfit - and the customer seems to be an afterthought. With Ticketmaster, the ticketing monopoly, as the parent company, I suppose I shouldn't be surprised by any of this. Avoid.