Vicki Hassona

Review of VHL Heating Ltd

**AVOID!** This company completely CONNED me. We ...

**AVOID!** This company completely CONNED me. We were asked to pay before the work would start. I queried this as I have never paid a cost upfront before and this seemed extortionate for the little bit of wiring that needed doing. However I was told that the company policy was to charge for 8 hours in advance and then issue a refund if the work took less than that. This was confirmed by the electrician, who took only 3 hours. After the work was done I phoned to ask about the refund, was told I'd get a call back. Nothing. So I called again, and was told that they had to look at the electrician's log and would call me back. Heard nothing again. 3rd time I called, and spoke to a manager who denied all knowledge that I would ever have been offered this. Tried to fob me off saying he would look into it and call back, I had to call him 3 times as he never did. After in total about an hour of arguing (during which he was inconsistent and appeared to pluck numbers out of the sky) he eventually agreed to 'drop the rate' but it was still nowhere close to what I expected. To top it all off, the manager was rude and condescending. And at the time of writing this, I still haven't received even that small refund. At best these people are unprofessional, at worse they are con artists. The only reason I am giving them any stars at all is because the electrician himself was friendly and did a good job.

I will be reporting to trading standards and I suggest that anyone else who has been ripped off by these people should do the same.