Ryan Wade Review of JW Marriott Orlando Grande Lak...
This place is horrible. Our room had black mold i...
This place is horrible. Our room had black mold in the bathroom, then the plumbing had issues and our toilet started overflowing the bath water from another room. This is the third year in a row I have had an issue with this hotel. The first year, my vehicle and 21 others were broken in to and their security system is so old and antiquated, they had no footage of the incident. Then they told me they would fix my window. Little did I know I was going to get the bill for the repairs then I had to submit an invoice to get re-emburssed and they took 90 days to pay me back. The second year they accused me of using a fraudulent card at check in. I never even used a card at check in because my card had been hit with fraud and shut down the day before. The customer service is horrible, all they do is say sorry and go about their day without ever trying to make things right. I have better security cameras in my home and they say this is a high end hotel. Don t waste your money. Go stay at almost any other hotel in Orlando and you will have a better experience than this dump.
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