Amy Rankl

Review of COSI - Center of Science and I...

I want to start off by saying that I visited the f...

I want to start off by saying that I visited the facility and website. My experience at the facility was sub standard. The only nice employee I dealt with was the lady I purchased our tickets from. The rest of the employees either snubbed us or had severe attitude in their voices when talking to my son and I. My son received a gift card for Christmas (it is now July) and we were going to use it online at the gift store because we live almost three hours away. The items listed on the gift store was very sad and only accounted for maybe a 1/16 of what they actually had in-store. We chose a mug and 10 of the Neapolitan ice creams. When I tried to check out there was no place to use a gift card. I had called into COSI to find out how to use a gift card, I was transferred to three different people that couldn't help me then I was placed on hold for about 40 minutes until I hung up and called back. My call was answered right away and I explained to the lady my situation. I was told that gift cards could not be used in the online gift store even though there is no mention of this on the gift card. I asked to speak to a manager. The manager was put on the phone and her professionalism was bad. She had tried to talk me out of what I was wanting to order and after about 5 failed attempts she finally agreed to put my order though. I was also informed that the gift cards were something new and that COSI's website was in severe need of updating from the manager. I can't believe that COSI treats their customers like this and allows their employees to waste their customers time and money. I will not be returning to either the facility nor the website.