After many years of Honda Accords, I switched bran...

After many years of Honda Accords, I switched brands to a KIA Optima. I actually have to go to a dealership on the other side of town from where I live because the dealership down the street from me is poor at setting expectations communicating and keeping agreements. Several times I would drop my car off (I normally do 8am drop offs) and ask a realistic time frame for getting my car back. They would set the expectation of picking up my car before lunch and I had to call at 4pm asking if my car was finished. The last straw was having a remote start installed I got fed up and just showed up at about 7pm asking if I can have my car and miraculously it was finished, no one thought to call me and let me know. They almost made me miss an exam that day. I find a lot of dealerships in the brand I deal with are quite indifferent when they are not meeting expectations that they have set. The dealership where I bought my car from put permanent marker on my tint when I pointed out it wasn't done properly instead of re doing it. The one dealership I take my car to was the one that pointed the tint out to me (they are not all bad). Another dealership held my car for over a month to deal with a cam shaft sensor sensor and fuel pump. I was out a car most of that month as they were out of loaners and only got a rental once I started calling customer service daily (after several weeks of waiting for my car to be repaired) and even then they hid behind policy (no rentals until a part requested is on back order) and kicked me out of the rental just under a week. O your grandmother is dying an 1hr / 1hr 1/2 drive away and you need a car to go visit her? Sorry we can't do much to help you as our policy states... etc. It was so bad that customer service told me to call the dealership as well (I felt like he was tired of hearing from me) to get things moving. One day I spoke to customer service they told me tomorrow as they had just got off the phone with the dealership and I called the dealership to confirm. Dealership said a different day and I had to call back customer service and ask what was going on. That was the second time I got a rental and it was for only a day or so and I had to again return it before getting my car back. Not even going to my grandmother's viewing before she was sent back to Jamaica granted me stay in the rental long enough (my car was finished and I couldn't pick it up until a day or two after they said the car was ready because of the event). When I finally got my car back (after 30+ days at this point) to add insult to injury, the final exclamation point of their lack of professionalism, was giving my car back with an empty fuel tank, with the gas light on! After over two years of ownership this is only stuff that is top of mind. I should have cancelled my order from the moment the dealership dented my door before I took delivery and tried to say it was their before. The only dealership I can now deal with is the Waterloo Ontario one. It is very unlikely I buy a KIA again though. It's a shame as the Stinger and Sorento look nice and have great room for my large frame but I'm now looking to avoid both Hyundai and KIA to stay out of their dealership network.