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So My husband took me here to buy a 2014 ford fusi...

So My husband took me here to buy a 2014 ford fusion in October of 2014. Needless to say i was super excited i loved teh car i chose it was a certified 1 owner. The only issue it had was a hub baring which they replace at no cost. Then everything unrolled not even 30 days later i was driving and felt the transmission slipping i took it back to them that same day. They kept it for the day and called me for pick up they could not find a issue, but i continuously felt the transmission slipping. So about week later ut kept happening so i took it back with a addition complaint of the rear end being really bouncy around turns. They again kept it for a couple days and said nothing was wrong with the comment of "LOOKS LIKE SOMEONE NEEDS TO LEARN HOW TO DRIVE" i was shocked and pissed. I immediately went to Nicole Smith the amazing woman we bought from and she then went to address Kevin the service writer, who in turn cussed her out from the floor to the ceiling in front of me then turned and told me "If woman would learn how to drive this issue wouldn't be a problem any longer" i took my car and left. I went back again for the same two issues and request to have a diffrent service writer and technician and was denied and again the issues where claimed not to be their but they where going to reprogram the transmission to see if that will help. So i began to believe it was me. I got a recall card in the mail and called again but asked Nicole what she thought was best for me and she said a second opinion and to not bring it their for the recall. So i went to Norris Ford with the same two issues and the recall, i recived a call 45 minutes later that programs where missing from the transmission causing it to slip and that the shocks and sway bar links are shot (my bumper to bumper warranty had just expired). My opinion they wanted me to wait and wait till my warranty was gone so they could rob me or my rights to use my warranty. Norris Ford contacted Academy Ford service dept. And owner for me to let them know the issues and Academy called them liers told them their was nothing wrong and that they will not cover the cost to ship my car to them. Norris called me highly disappointed and said they refuse to allow me to transfer my car to Academy that they would eat the cost to reprogram my transmission due to my troubles with Academy. After reprograming they said the issue was still their and that they where going to look in to it further and come to find out my transmission was shot. Norris Ford's owner and service writer Moe called and gave me the christmas gift of my dreams, they felt so bad due for us to Academy Ford that they where going to do everything for us with no cost. Academy Ford are just money hungry liers and do not deserve to be in business, but as for Norris Ford they are truly amazing and i thank them for all they are doing to make my car safe for our 3 children and my self.

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