My fiance and I stayed here for his 40th birthday....

My fiance and I stayed here for his 40th birthday. I DO NOT recommend staying here because of the following reasons:
1. I tried contacting the hotel in advance via email to see if there were any "special packages" available for purchase to surprise him with when we checked in i.e. chocolate covered strawberries, etc. However, I never received a reply back from the hotel. I let it go, but felt very weary of the customer service.
2.On the second day of our stay (my fiance's birthday) we were on the Durango & Silverton train, but when we got back to the hotel our rental car had been hit by an "unknown vehicle". We had to exchange rental cars at the Durango airport because the back bumper was hanging off the car and we had plans everyday of our stay.
2a. Once we got back to the hotel we went to the front desk to let them know that our car was hit in their parking lot and to give them the new vehicle information. The lady at the front desk was very nonchalant about the situation. Not apologetic in the least or even concerned that something like that happened at their establishment.
3. On the the third day we went to Mesa Verde allowing housekeeping to clean our room (we had the do not disturb sign on our door the day before). When we got back I could tell that someone had gone through my bag that was in the room. I am very meticulous about how I keep things (OCD meticulous)!!!! My bag was on the stool (not in the way of any cleaning that needed to be done) and I had my pajamas from the night before folded on top of it, but when we returned they were wadded up on top of my bag. Not cool!!!
4. There are no fridges unless you pay an extra fee, microwaves, or room service at this hotel. Very inconvenient. There is an Applebee's next door.
5. Beds were very uncomfortable. Room was dated, and the bathroom smelt like urine.
6. There were a lot of transient people near and around the hotel pan handling.
7. When we checked out the lady at the front desk was unfriendly and uninterested in our stay.
We stayed at the Days Inn at Alamosa for our last day/night of our trip and it was the complete opposite of our experience here.