On the day of visa service, their finger print mac...

On the day of visa service, their finger print machine broke, the consular said they ll pull data from Spain consulate because they had my finger print collected a month ago. And they told me my passport will be ready on the 19th. I went in on the 22nd, And they still have not done my visa. They said they ll call me as soon as it is ready. I called again on 24th, the consular said they ll call me on the 25th as I explained that I need my passport for an appointment with Brazil consulate on the 26th. And I called again on 25th, the consular responded that they ll definitely give me a call in the afternoon, and I never received a call. And I called again on 26th. They finally said it s ready to pick up. I went in and as usual, they made me wait. When I finally got my passport and rushed to the Brazilian consulate, it was 5 minutes past 12. The consulate is closed and I missed my appointment.