Received Mother's Day flowers while at work today ...

Received Mother's Day flowers while at work today and the roses were already open and brown. You can tell they aren't fresh. I've only had them 45-minutes and they look terrible! I've taken photos for my daughter, as she intends to call the shop. This is no way to run a business in a small city, folks! My daughter called them back to complain and was told lavender roses have a certain "tint like that." Do they also droop and look like they're about to die ... just because they're lavender? CRAZY! They indicated they would send the delivery person back to take the wilted flowers and replace them, which they did (within an hour). The roses were much fresher, but the overall bouquet was a lot smaller and wasn't as full as the first one. No return visit by me, or those who witnessed this with me (at work).