Edwin V

Review of Apple Store Southpark

I received an iphone 12 for xmas and attempted to ...

I received an iphone 12 for xmas and attempted to import my 5K+ photos from iphone 7 to my computer. After realizing it was deleting them from the phone and not saving them, I called support. Support was unable to properly assist and suggested I go to the Apple Store. The associate who we spoke with said they could not help and to call support. After I informed her support sent me there, she said there was nothing they could do nor did she attempt to provide any solution. I have no plans to pay for icloud space to retrieve my own photos yet that was the only solution she had. Needless to say, I gave her the iphone 12 and got my money back. Such horrible service and Apple is more concerned with themselves than the customer. Such a waste of 4 hours of my time. I will be purchasing a Samsung now!